Frequently Asked Questions

  • Where can I download Luminar Neo?

    Your download links will be waiting for you in your Skylum account. Please note that your Luminar Neo purchase is automatically linked to your billing email, so make sure to create a Skylum account with that email or log in to your existing Skylum account linked to that email.

    1. Go to the Skylum account login page here

    2. If you already have an account, sign in with your Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

    3. If you don’t have a Skylum account, you can create one here. Make sure to choose the same email you used when purchasing Luminar Neo. 

    4. If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.

    5. In your account, you will see a My Software tab with all of your Skylum software, including Luminar Neo.

    6. Find the tab with Luminar Neo and download it by clicking the Download button. 

    NOTE: For those who have been using Luminar Neo Early Access, the release version will be available as an update. Here’s how you can ensure that your software is up to date:

    On macOS, click on Luminar Neo in the top menu bar and choose Check for updates.

    On Windows, click Luminar Neo in the top left-hand corner and choose Help > Check for updates.

  • How can I activate Luminar Neo?

    You will be able to activate Luminar Neo by logging in to your Skylum account. No license key or activation code is required.

    Luminar Neo launches in trial mode when you open it for the first time. When you start Luminar Neo, you’ll see a window that prompts you to log in to your Skylum account.

    Please note that your Luminar Neo purchase is automatically linked to the billing email address you provided, so make sure to log in to your Skylum account connected to that email address or create a new Skylum account tied to your billing email address if needed.

    To activate Luminar Neo:

    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.
    • If you don’t have a Skylum account, click Register and create one. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password.
    • If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.
    • Congratulations! You’ve activated Luminar Neo.

    Still don’t see Luminar Neo in your account? Our support team will help you with that.

  • What’s included in the official release version of Luminar Neo and what will be available in future updates?

    The Skylum Team has been working hard to bring you a satisfying editing experience with Luminar Neo. Here’s what you can enjoy in the first official Luminar Neo version:

    • New Core Engine

    • Luminar Share

    • Remove Power Lines

    • Remove Dust Spots

    • Layers

    • Presets 

    • Relight AI

    • Basic and AI-powered features from Luminarᴬᴵ (Sky AI, Portrait Bokeh AI, Accent AI, and so on)

    • Support of new cameras. You can check a full list of supported cameras here. 

    Luminar Neo will become even more powerful with future updates. In the Luminar Neo 1.1.0 update, you’ll be able to enjoy such features as:

    • Mask AI — smart AI-based masking that detects specific elements in your image

    • Portrait Background Removal AI — smart AI-based removal of the background behind a portrait without manual masking

    • Histogram 

    • Clone & Stamp

    • Dodge & Burn

    • Undo and Redo

    • More Hotkeys

    • More functionality when using Masking (Copy/Paste, Pen Pressure for Radius/Opacity, and Linear/Radial gradient)

    There are also a few known issues that will be resolved shortly. They include:

    • LUTs are not applied on hover in the Mood tool

    • Erase steps in History may show wrong states

    • On macOS, the context menu is currently absent on Single Image View for both the Catalog and Edit tabs

  • Is there a money-back guarantee for Luminar Neo?

    Your satisfaction and happiness are our number one priority. That’s why we’re extending the money-back guarantee period on Luminar Neo. 

    You’ll have the chance to try Luminar Neo’s features, including Mask AI and Portrait Background Removal AI to the fullest. The money-back-guarantee countdown will start from the Luminar Neo next major feature update 1.1.0 and continue for 30 days. This proposition is valid for all customers, including Early Birds.

  • What is Luminar Neo?

    Have you ever wanted to achieve more with your images? Luminar Neo is an innovative image editor powered by AI technologies of the future that simplifies complex editing routines and enables creators to bring their creative visions to life. And enjoy it.

    • Get speed and flexibility in your editing with our brand-new core engine and layers workflow.
      The new engine we built for Luminar Neo is based on all the best solutions from our combined and evolved experience for maximum performance and creativity and is developed for achieving complex creative results.

    • Adjust the light in your photo for creative control over the lighting in a scene. You can control the exposure of an image based on the distance from the lens to independently adjust the background and foreground exposure.

    • Automatically remove spots on your images caused by dust and dirt on your lens and sensor.

    • Clean up unwanted power lines from the skies in your cityscapes.

    • Experiment with infinite creative possibilities by effortlessly combining two or more images in a shot.

    ...And much more.

    The new technologies and innovative user experience in Luminar Neo make creative image editing simple and fun.

    Luminar Neo comes out this winter, but you can preorder it today and invest in your photography success.

  • What is Luminar Share?

    Luminar Share is an app that allows Luminar Neo users to transfer photos from desktop to mobile (and in the opposite direction) wirelessly.

    It also makes it easy for users to share edited photos to their social media accounts.

    Features of Luminar Share include:

    • Wireless transfer of photos between the desktop Luminar Neo app and the Luminar Share mobile app
    • Mirroring of photos from Luminar Neo on a mobile device
    • Easy sharing of photos to social media

    The Luminar Share app is available on both Android and iOS and is free for all Luminar Neo users.

  • What’s new in Luminar Neo?

    We are pleased to announce Luminar Neo and will be revealing its full feature set in the coming months. Luminar Neo is a giant leap forward to more innovative, AI-based editing that targets the pains of photographers. Its goal is high-quality, fast, easy, and enjoyable results for anyone who wants to edit their images and channel their creativity in new ways.

    The collection of AI-powered tools take a significant jump forward in function and performance with Luminar Neo. The application expands its toolbox with more groundbreaking AI-powered tools. The new tools are joined by additional options to solve even more problems and unleash creativity. 

    • Speed up your editing workflow with our new speedy core engine. 
      It’s based on unique technologies developed by Skylum and works on a module system, which means that different parts of the application can now be optimized separately for the best results. Thanks to the independent modules engine, Luminar Neo will be updated more frequently. Luminar Neo has a more flexible editing process, which means less memory is required to edit photos. The new engine has many small background optimizations of memory use, which increases the speed of all processes inside the application, from uploading to applying editing effects, using layers, and exporting.
    • Completely transform your photos with new relighting options. Luminar Neo analyzes each image to recognize the depth of a scene and its subject allowing for unique control over exposure and tone.
    • Easily remove distracting image blemishes caused by a dirty camera sensor or lens. There are also new tools to clean up unwanted elements in the background of a photo.
    • Explore creativity with an effortless layers workflow and combine a photograph with other visual elements. Discover a collection of textures, overlays, and visual effects to add creativity to an image and personalize it. This addition unlocks new creative options for compositing images and visuals to create a custom style. You can add an infinite number of Layers, move Layers on top of each other, use blending modes and masking modes, make collages, add double exposure effects, and do more on each layer.
    • Skylum is also excited to announce that a new mobile app is in development. It will allow easy transfer of photos between a mobile device and a computer. This will make it easier to add pictures captured on a mobile device to your Luminar library. Once edited in Luminar Neo, results can be sent back to the portable device for easy social sharing or viewing on the go.

    The powerful AI tools and the convenient and fresh design that helps photographers effortlessly access all the features give anyone the ability to transform photos easily and achieve satisfying results. We'll treat you to even more cutting-edge features that will ship as free updates after the official release.

    Stay tuned — we will continue to reveal more details about Luminar Neo during the Fall and Winter of 2021.

  • I already own LuminarAI. Do I need Luminar Neo?

    Do you want to profit from the optimized engine that provides an immensely faster experience, uses less memory, and offers endless possibilities for future optimization? 

    Our new modular core engine is swift, less resource-intensive, and flexible. We know you’ll enjoy using it. 

    Do you want to receive even more powerful and intelligent tools to achieve high-quality results and turn your photos into engaging stories? 

    Luminar Neo keeps your favorite LuminarAI tools and expands your arsenal with more state-of-the-art technologies to control every aspect of your photo. You’ll benefit from automated dust and power lines removal, intelligent exposure adjustments based on image depth, smart masks, and more features that we’ll reveal later in the upcoming months.

    Do you want to unleash your creativity while creating gorgeous composite images in an enhanced Layers module?

    Now, working with them gives you far more control than ever. You can easily drag, move, place, rotate, and flip a texture or textures around the image, mask, and blend them. 

    Do you care about the speed of sharing images from your mobile phone to desktop and vice versa? 

    We’ve got you covered with our brand-new mobile application for quick transfer of images. 

    Luminar Neo is a culmination of all Luminar applications released to date.  We’ve designed it to achieve your photography goals faster and more efficiently. 

    If you’ve answered YES to these questions, we’re looking forward to seeing you among Luminar Neo’s artists. Secure a special discount as a current owner here.

  • Is Luminar Neo the next version of LuminarAI?

    We’ve been collecting your invaluable feedback over the past years and created Luminar Neo to shape your artistic vision into reality. 

    Luminar Neo is a new image editor that unlocks an imaginative level of creativity and innovation. It is a quintessence of all our applications released to date. The software will retain almost all Luminar AI’s features and offer a great variety of innovations permeating the entire workflow for the best experience with the product inspired by you. 

    To make the editing process smoother, we’ve built a powerful module-based engine that provides an overall better performance and convenience. It allows users to apply lots of different tools to an image without significant performance loss. The software will also enjoy ample opportunities for future optimization. Thanks to the new architecture, the app will be updated regularly. We’ll get more opportunities to incorporate new technologies, give you more editing possibilities, and allow Luminar Neo to advance faster in our creative journey. 

    This version will have even more editing power under the hood. Channeling your inspiration into mind-blowing photos has never been easier with all-new cutting-edge AI-powered tools that will add up to the already existing go-to collection of Luminar AI. 

    Intelligent tools such as AccentAI, SkyAI (replaces the sky automatically and adds water reflections), SkinAI, Sky EnhancerAI, StructureAI (adjusts detail and clarity), BodyAI, AtmosphereAI (adds weather effects based on image depth reconstruction), Portrait BokehAI, and Supercontrast, as well as the upcoming virtual light source emulation, automated removal of power lines and dust spots, and many more, are industry-leading and are designed to provide satisfying results effortlessly. You’ll always retain complete control over your photos thanks to the convenient interface.

    This release will expand the room for creativity even more with the introduction of a completely reworked layer system that will allow you to stack however many images you need, blend and mask them together for the most stunning results. The new design also provides endless possibilities to expand layers with texts, stickers, and other vector graphic elements in future releases of Luminar Neo. 

    Once your photo is edited, you can streamline export with a new mobile assistant that allows Luminar Creatives to wirelessly transfer photos from desktop to mobile devices with Android and iOS (and vice versa).

    Luminar Neo packs a convenient design, faster speed, and even more unique and helpful tools so you can achieve spectacular results. It’s time to fulfill your ideas for incredible images. Create more.

  • Will you continue to support LuminarAI?

    At Skylum, we love to provide you with a variety of options that suit your workflow best. That is why LuminarAI and Luminar Neo are designed to serve two different purposes.

    LuminarAI is the easiest-to-use image editor fully powered by artificial intelligence for those who prefer a time-saving Template-driven workflow for quick results. The app can swiftly guide you to the best outcomes while still preserving editing flexibility. It's a compact and easy-to-navigate application that already packs everything one needs for great results. We believe it's a finished product and, therefore, we'll support it in terms of compatibility and performance, including support of new cameras. 

    In its turn, Luminar Neo is for those who want more editing options and more creative control.

    The app provides the ability to build detailed and expressive images with advanced layer-based workflow and flexible tools that can be applied in any order. It also boasts a high-speed core engine with background rendering and accelerated exports for more complex tasks.

    Both applications will be available on the market so that you could choose the software according to your preferred workflow and the desired outcome. LuminarAI will keep receiving free maintenance updates.

    We encourage you to give Luminar Neo a try, though, if you want to experience a new level of creativity and innovation. It packs a convenient design, faster speed, and even more unique and helpful tools so you can achieve spectacular results.

  • I’m a fan of your products. Do you have any loyalty discounts?
    Yes, we provide a loyalty discount to anyone who purchased any previous Luminar or Aurora HDR version. It’s our thank you to you. We hope this makes it easier to switch to the revolutionary Luminar Neo for a more satisfying price. To unlock your special offer, just enter your registration email and click the Verify Account button here.

  • Will it work on my computer? What are the system requirements for Luminar Neo?

    Luminar Neo should work on your computer as long as it meets the following minimum system requirements. 

    For Mac:

    • MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, early 2010 or newer

    • CPU Intel® Core™ i5 or better

    • Memory 8 GB RAM or more (16+ GB RAM is recommended)

    • macOS 10.14.6 or higher. IMPORTANT: macOS 10.13 is not supported.

    • Hard disk 10 GB free space; SSD for best performance

    • Display 1280x768 size or better

    For Windows:

    • Windows-based hardware PC with mouse or similar input device

    • CPU Intel® Core™ i5 or better, AMD Ryzen™ 5 or better

    • Open GL 3.3 or later compatible Graphics Cards

    • Memory 8 GB RAM or more (16+ GB RAM is recommended)

    • Operating System Windows 10 version 1909 or higher (only 64-bit OS).

    • Hard disk 10 GB free space; SSD for best performance

    • Display 1280x768 size or better

  • On how many devices can I use Luminar Neo?

    With Luminar Neo, you can always find an option that suits your workflow best. The number of devices will always be stated on the checkout page so that you could make an informed decision. Usually, we offer a version for 1 or 2 devices. Moreover, you can always manage your activation in the Skylum account. 

    You'll be able to add even more seats in your Skylum Account if you have multiple computers or a family of people who need access.

    Change computers or upgrade your device? You can free up a license from your old machine at no cost. Just log in to your Skylum account to reset the activation for Luminar Neo.

  • Can I use Luminar Neo in a standalone mode and as a plug-in?

    Luminar Neo is a universal solution that can function both as a standalone editor and a plug-in. 

  • I want to use Luminar Neo as a plug-in. What should I expect?

    Using Luminar Neo as a plug-in, you’ll be able to bring a creative and timesaving workflow to your host application. Luminar Neo allows you to revolutionize the way you enhance photos but conveniently fits into your current workflow. 

    Luminar Neo can be used as a plug-in or extension for: 

    • Lightroom Classic (starting from version 6)

    • Photoshop (from version CS5)

    • Photos for macOS

    • Microsoft Photos

  • Does Luminar Neo handle RAW files?

    Of course! Luminar Neo RAW processing is based on our own powerful RAW engine. We regularly update our library and make our own improvements to provide perfect support for new cameras. You can check the full list of supported cameras here

  • Is Luminar Neo translated into my language?

    Luminar Neo currently supports English, German, Spanish, French, Portuguese, Italian, Chinese Simplified, Chinese Traditional, Korean, Russian, Japanese, and Dutch. We're constantly working on adding support for more languages. If yours isn't on the list yet, check back later or drop us an email. We’ll make sure the product team gets your request for future development!

  • Will I be able to migrate my catalog from previous Luminar versions to Luminar Neo?

    What differentiates Luminar Neo from all the programs we've created before is its engine. The software boasts an all-new core designed from scratch for faster image processing and seamless integration of all innovations we plan to add. As a result, the image processing pipeline will be significantly renovated under the hood. Because of the updated architecture, it will not be possible to move your catalog directly to Luminar Neo.

  • Will I be able to migrate my LuminarAI Templates to Luminar Neo?

    We understand that you’d love to use your previously created Templates in Luminar Neo. Therefore, we’ll take care of the migration process. Our team will provide you with a special utility to convert your custom Templates into a Luminar Neo-compatible format. You'll be able to take your favorite settings with you when switching to the new software. 

    Moreover, the majority of the purchased Luminar AI Templates will be reworked so you could install them in Luminar Neo. After the release, you’ll be able to re-download the compatible files from the My Add-ons section of your Skylum account.

  • Do you have educational and military discounts?

    The educational and military discounts will be available starting from the official release date and calculated from the regular price.

    During preorder, we offer the best deals with the greatest discounts. Right now, you have a chance to reserve Luminar Neo at the lowest price.

    To secure the special price, click here. If you own a previous version of Luminar or Aurora HDR, we also provide a loyalty discount. Click here to redeem it.

  • Will skies/textures/objects purchased for Luminar AI work in Luminar Neo?

    Yes, your collection of skies, textures, and objects will be compatible with Luminar Neo.

  • Will third-party plug-ins be supported? (including Aurora HDR and LuminarAI)

    With the initial release of Luminar Neo, the use of Photoshop-style plugins is not expected to be included. However, we clearly understand the popularity of this request and are actively exploring its implementation.

    Our brand-new Luminar Neo engine and layers workflow mean that support is possible. This will pave the way for smoother integrations with other specialized plugins.

    We’re truly excited about the dramatic opportunities to improve performance and expand capabilities that the new Luminar Neo engine offers. We look forward to revealing more details in 2022.

  • Can I invoke Luminar Neo as a plug-in for Aurora HDR?

    No, Luminar Neo and Aurora HDR will work as two separate applications. However, both applications can access your photos easily.  Plus, any edited images exported from Aurora HDR can be placed in the same folder as the source images added to your Luminar Neo catalog.  These will automatically be scanned and uploaded to your Luminar Neo.

  • Will Luminar Neo overwrite my copy of Luminar once I install it?

    Luminar Neo will be installed separately as a brand new application and will not overwrite Luminar AI or other software.

  • Does Luminar Neo offer non-destructive editing?

    Yes. Your original image files remain intact throughout the process. 

    Unlike in Luminar AI, where you could start with virtually any tool, our new core engine is organized as independent modules where edits will be stacked on top of one another with RAW development being the first one of them. This will help Luminar Neo calculate all the adjustments much faster and provide you with an overall more pleasant hitch-free experience. The app works more quickly than previous versions of Luminar when importing, viewing, and exporting images, and it uses less memory all around. Additionally, such a workflow will favor upcoming innovations: it will be much easier for us to integrate new creative features into the product seamlessly. 

    Once you’ve developed your RAW, you can use multiple raw files as image layers and apply any tool to any layer, in any order, multiple times, and with unique masks. At any point during the editing process, you’ll be able to return to the previous adjustments, tweak them and fast-forward to the latest edit, always retaining complete control over the image.

  • Will Luminar Neo work on Macs powered by the M1 chip?

    Yes. Luminar Neo will be fully optimized for the M1 chip.

  • Will Portrait Background RemovalAI work for non-human portrait subjects, like a dog, or with non-portrait images?

    The Portrait Background RemovalAI tool is specifically designed and trained to recognize humans in photos. In the future, we may consider enabling it for other subjects.

    Important note: Portrait Background RemovalAI will not be present in Luminar Neo's first release but will become available in its free update later.

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